Service Status

This page shows the latest status for your address — including the estimated number of customers affected and when the outage began. Our team is alerted automatically the moment your equipment goes offline, so check back here for updates, or call us at (888) 751-4615.

Outages can have many causes — a power loss at the tower, severe weather, a fiber or backhaul interruption, or equipment that needs attention. We work to pinpoint the cause quickly so we can restore service and keep you informed.

Your home can have power while the tower or network equipment serving your area does not. Power and connectivity have to be restored to that equipment before service in your neighborhood comes back.

We monitor our towers and network links around the clock. When an outage affects your area, our team is alerted automatically and works to find the cause and restore service as quickly as it's safe to do so. If your area shows no outage but you're still offline, the problem may be closer to home, so please give us a call. For planned maintenance, we aim to notify affected customers ahead of time.

If only your equipment is offline (and there's no area outage), a quick reboot often helps: unplug your router/ONT for 30 seconds, plug it back in, and wait 2-3 minutes. If you're still down after that, give us a call at (888) 751-4615.